Colorado Springs Schools D11: 2024 Health Insurance Plan Updates and Support Guidelines

Colorado Springs Schools D11

Key Information for Your Health Insurance Plan Updates

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New Medical Plans Starting July 1, 2024

• Eml Support: For any questions about your plan or issues with prescription coverage and bills, reach out to our dedicated Kser navigation team using [email protected].

• Guide Access: Download the 2024_25NewEmployeeDeskReferenceGuide.pdf for answers on common benefits inquiries, including plan comparisons and contact information.

Customer Service Billing

• Contact: Call 855 211-0229 or use TTY at 711 from Mon to Fri, 8:00 am to 6:00 pm MST.

• General Member Inquiries: [email protected].

• Provider List: Find Providerswww.KP.orglocations near you.

Kser Permanente Overview

Integrated Care: Accessible through a shared electronic medical record, enabling seamless coordination among doctors, pharmacists, and care tea ensure your health needs are met comprehensively.

Choice of Providers:

• Kser Permanente Providers: 5 locations in southern Colorado 30 across the Front Range.

• Affiliated Providers: Over 12,300 providers throughout the Front Range.

On-Site Care Options:

• One-stop Medical Office: Offers care services including doctor visits, prescriptions, x-rays, and labs at a single location.

• Hospital Coverage: Access to top hospitals in Colorado for in-patient needs.

• Urgent Emergency Care: Avlable globally.

Navigating Your Care with Kser Permanente

New Member Assistance: After receiving your ID card, call the New Member Connect team at 1-844-639-8657 TTY users can dial TTY for help choosing a doctor, transferring prescriptions, and setting appointments.

Dedicated Member Services: A toll-free line at 1-855-211-0229 TTY 711 is avlable post-enrollment to assist with your care and coverage needs throughout the year.

Enrollment Changes for Existing Members

• Your elected benefits typically remn unchanged from July 1 through June 30 of each plan year. During open enrollment periods, you can review and adjust these selections.

Changes in Family Status: You may modify your election if there's a change in family status such as marriage, divorce, birth, adoption, legal separation, employment changes affecting benefit eligibility, or when another depent's status alters.

• Submission Timeline: Your new benefits must take effect immediately after the occurrence of a qualifying event. Any modifications must be submitted within 31 days following this event; otherwise, you will need to wt until the next open enrollment period to adjust your selections.

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For any further updates or inquiries regarding health insurance plans or services provided by Colorado Springs Schools D11, please visit our official website or contact us directly.
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